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Frequently asked questions

Frequently asked questions about NAATI Vietnamese–English translation: individual certification, acceptance, in vs outside Australia, payment and retention.

What is a translation by a NAATI Certified Translator?
It is a translation produced by a NAATI Certified Translator who certifies that the translation is true and accurate, with a verifiable practitioner number (CPN) and a certification statement. NAATI certifies individual translators, not businesses.
Can I use this translation for an Australian visa application?
The translation is suitable for preparing a submission to an Australian authority or organisation, including a visa application. Whether to accept your application is always decided by the receiving authority; no translation provider can guarantee acceptance.
Do I need to upload a clear original?
Yes. Upload a clear, well-lit photo or scan that shows the full edges. A clear image helps check names, dates and numbers accurately and avoids delays. If part of the document is illegible, the translator notes it in the translation.
How long does the translation take?
It depends on the tier you choose (standard, 24-hour, or same-day when capacity is available) and how complex the document is. Times shown are estimates in business days; multi-page or non-standard files may need longer.
Can I verify the certification details myself?
Yes. The translation shows the translator’s practitioner number (CPN), which you can look up at NAATI’s official credential checker and then confirm that the details match.
Can I request a document not in the list?
Yes. If your document is not listed, upload it — we will review it and quote it. Documents that need review are quoted before any work begins.
Can I use the service from Vietnam? Does translating in Vietnam disadvantage my file?
Yes. A translation done outside Australia is accepted if it states the translator’s name, address, phone and qualifications; NAATI is not required offshore. Home Affairs does not deprioritise or reject a translation just because it was done outside Australia.
Is the company itself certified by NAATI?
No. NAATI certifies individual practitioners, not businesses. Each translation is produced and certified by a NAATI Certified Translator under their own practitioner number (CPN).
Will my translation definitely be accepted?
We provide a correctly certified NAATI translation, but acceptance is always decided by the receiving authority. No translation provider can guarantee acceptance.
Do you check whether my document is genuine?
No. The translator certifies that the TRANSLATION is true and accurate. We do not assess the authenticity of the original and make no representation about it.
How do I pay and what receipt do I get?
Once your quote is ready we send payment instructions; paying is what tells us to begin. The Australian market gets a receipt; the Vietnamese market gets a VAT e-invoice.
How long do you keep my documents?
A 30-day download window; records kept up to 60 days; the source ID image is deleted earliest. Tax/accounting records are kept separately as required by law.